A mission driven team  

We have assembled a talented team of clinicians, human-centered designers, and technologists. How we come together is the secret sauce that makes things move. It starts and ends with compassion: compassion for our patients, our teammates, and ourselves. Our team are mental health trailblazers. We have unparalleled experience in delivering safe and effective interventional treatments and have built a world-class scientific advisory board to ensure we are consistent with the latest developments in clinical research. Our supportive investors come from life sciences, psychedelics, and healthcare. Our past ventures give us exceptional insights into how to transform mental healthcare and scale the company.   

Culture eats strategy for lunch. Building the team, and consequently building the culture, is our most important success factor. Joining as an early employee of Heading, you will have a tremendous impact on our trajectory. You can define your own journey whilst transforming the life of the company and our patients. If you are committed to improving the mental health of society and want to get to work, let’s chat.  

Are you a good fit? 

At Heading Health, we seek considerate and driven individuals in our centers to exceed patient expectations every day. Having energized and friendly Medical Office Coordinators is essential to delivering quality care and creating success in our centers. As a Medical Office Coordinator, you will be responsible for patients intake, medical billing and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! 

Responsibilities: 

• Assist in opening and closing the center, locking and unlocking the doors and maintaining a clean waiting area. 
• Welcome all patients and visitors by greeting them with a friendly demeanor.
• Assist in patient care coordination, such as answering any questions and directing them through the registration process. 
• Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff. 
• Perform callbacks to past patients for follow-up and ensure a positive patient experience. 
• Collect all insurance information, verify patient demographics, process payments, schedule appointments as necessary and post-patient balances. 
• Handle billing questions and concerns for patients and any pre-authorization requirements.
• Proper, concise and complete EHR documentation according to MOC processes. 
• Assist with clerical duties such as filing, faxing, and scanning documentation. 
• Maintain a neat and clean work environment and professional appearance and adhere to relevant health and safety procedures. 
• Work with clinical team to ensure every patient has a positive experience during their visit. 
• Other duties as assigned. 

Knowledge, Skills, Abilities and Other Qualifications: 

• High School Diploma or equivalency (GED) required. 
• 1 year of prior customer service OR experience in a medical office setting required. 
• Though not required, an understanding of mental health and insurance verification is helpful. 
• Ability to multi-task and work well under pressure. 
• Knowledge of basic computer software and the ability to learn electronic medical records required. 
• Excellent communication skills – must be able to communicate with patients as well as medical staff. 
• Ability to follow OSHA and HIPAA guidelines. 

Working Conditions: 

This role is center-based and requires working in a clinical setting. The noise level is moderate. It will require the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.