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Company Overview

Our mission at Heading Health is to empower patients and their care teams to achieve mental wellbeing through the most effective and affordable treatments, with access supported by technology. In 2020, Heading was founded by a talented team of clinicians, human-centered designers, and technologists. Based in Austin, Texas, Heading’s initial offering has inspired patients, clinicians, and investors. Now Heading is ready to start growing state-wide and nation-wide! 

Medical Assistant

The Medical Assistant is responsible for ensuring the wellbeing of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.  Medical Assistants may also be required to assist or cover the front desk when necessary to expedite patient flow.  The successful Medical Assistant will have strong communication skills and a dedication to customer service and patient care. 



Heading Health Core Responsibilities: 

  • Has a contagious and positive work ethic and inspires others. 
  • Demonstrates effective verbal and written communication that is clear, well-organized, and appropriate.  Quickly grasps and exhibits an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special. 
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. 
  • Consistently displays a winner’s attitude and desire to succeed on the Heading team by facing tasks and challenges with energy and passion. 
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. 
  • Capable of working independently on projects and as a member of a team.
  • Understands organization and multi-tasking with regard to workload prioritization.  

Position Requirements: 

Direct experience with the following tasks: 

  • Clinical intake, patient data collection (e.g. chief complaint, allergies, medical history including current medications, social history, vital signs, etc.). 
  • Laboratory specimen collection (blood-draw/venipuncture, urine collection, point of care testing, etc.).  
  • Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements. 
  • Knowledge of computerized information systems (EMR) used in clinical management settings. 
  • Must maintain current certification from the Certifying Board of the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT) or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board. 
  • At the direction of the Provider and in accordance with all regulations, must have the ability to prepare and administer all prescribed medications IM, SQ, PO and intradermal medication administration only after successful demonstration and completion of the clinical competency skills checklist.  

Patient Care: 

Major Responsibilities:  

  • Facilitate patient flow identifying any barriers as they occur. 
  • Perform Clinical Intake with patients to include taking and recording vital signs and pertinent history in patient’s chart (electronic medical record). 
  • Administer Transcranial magnetic stimulation (TMS) to patients under the supervision of the staff provider. 
  • Assist patients as needed with walking and room transfer. 
  • Prepare examination rooms for patient treatments, keeping patient areas clean and appropriately stocked.
  • Assist clinical staff / clinician during patient visit. 
  • Perform calibrations and other quality control tests on laboratory equipment. 
  • Perform lab work as required or as appropriately trained to include entry of all lab data in patient’s chart for proper review by clinician. 
  • Ensure the well-being of all patients and provide a positive, supportive environment for staff. 
  • Triage patient calls as needed.
  • Maintain and organize all instruments, equipment and supplies. 
  • Maintain clinical supplies and equipment and ensure proper storage of biohazards. 
  • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. 
  • Practice effective infection control practices and policies. 
  • Proper, concise and complete EMR documentation and paper-based documentation for all assessments and procedures. 
  • Comply with and follow policies and procedures as outlined by Heading. 
  • Ability to deal with confidential information appropriately. 
  • Maintains HIPAA at all times. 
  • Other duties as assigned by leadership such as new models of care and new types of procedures, etc.  

Learning and Ongoing Education:  

  • Obtain and maintain certification as Medical Assistant. 
  • Maintain clinical skills and competency for all procedures, following policy and procedure guidelines. 
  • Maintain technical skills and apply new knowledge to position according to Heading policies. 
  • Maintain knowledge of Medical Terminology and standards of care. 
  • Maintain knowledge of common safety hazards and precautions to establish a safe work environment. 
  • Read and keep up-to-date on all Heading Communications. 
  • Complete all assigned training. 
  • Documentation of competency is required for all role-appropriate procedures, in addition to State specific licensure or certification as applicable. 

Working Conditions:  

Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Generally scheduled 8-hour shifts, hours may vary based on location and business needs. Hiring manager will provide details. 


Knowledge, Skills, Abilities and Other Qualifications:  

  • High School Diploma or equivalent required. 
  • Completion of medical assistant training program and/or a minimum of 3 years direct patient care experience performing medical assistant clinical duties in an urgent care, physician practice, or emergency room setting is required. 
  • Certifications: BLS and ACLS (preferred)
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